Frequently Asked Questions
Everything you need to know about your Nine West shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timelines vary by country and will be calculated at checkout.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items once they arrive.